Ability Central understands that customer success support involves a proactive, customer-centric approach that focuses on long-term relationship-building with our clients, rather than short-term problem resolution.

That is why Ability Central offers our Customer Success Support plans at tiered levels of support that match your organization’s needs and budget. We want to ensure that our customers derive ongoing value from their investment, so we are there with you every step of the way.

Ability Central’s Customer Success Support Plan provides the technical support and assistance that nonprofits need to successfully maintain and adopt the Salesforce platform. This comprehensive support plan has three components: 

• Support & Maintenance
  Covers ongoing support for new releases made to the Salesforce platform or to Salesforce maintained products; sandbox management; monitoring processes and error logs; and remote administration.
  
  
• Managed Services
  Covers enhancements to your current Salesforce solution to keep it in sync with your evolving needs.
  
  
• Project Management
  Covers monthly meetings with Ability Central’s dedicated Customer Support Specialist for your organization; and quarterly meetings with Ability Central’s Support Manager to ensure that service and support is proceeding in a timely manner, adhering to plan, and achieving the desired outcomes.

Offering complete dedicated services in our Customer Success Support Plan allows Ability Central to go beyond traditional customer support by focusing on proactive engagement, client advocacy, measurements and feedback, and finally, building long-term relationships with our nonprofit clients.

Inquire about one of our various Customer Success Support Plan tiers to find out which package fits your needs!